Privacy Policy

Effective Date: 30/11/2025

VietKing (“we,” “us,” or “our”) is committed to protecting your personal information and ensuring your experience with us is safe and enjoyable. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.vietking.com.au or use our services.

By accessing the site or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our site and services.

We may update this Privacy Policy from time to time. Any changes will be reflected by the updated Effective Date above. Continued use of our website after any changes are posted constitutes acceptance of those changes.

1. Information We Collect:

We may collect personal information in several ways, including when you visit our website, make a reservation, place an order, subscribe to our newsletter, participate in promotions, or interact with us on social media.

Personal information we may collect includes:

• Name
• Contact details (email address, phone number, mailing address)
• Demographic details (age, gender, general location)
• Payment information (including credit card details)
• Order history and reservation details
• Communication and marketing preferences
• Any information you choose to provide through forms or surveys

2. How We Use Your Information:

We may use the information collected for the following purposes:

• To provide, manage, and improve our services
• To process and fulfil orders, bookings, or enquiries
• To communicate with you, including sending updates or service-related notifications
• To send marketing or promotional communications (with your consent where required)
• To personalise your experience on our website
• To conduct surveys, competitions, and promotional activities
• To detect and prevent fraud or unauthorised activities
• To comply with applicable laws, regulations, and legal processes

3. Disclosure of Your Information:

We may share your information with third parties in the following situations:

• With your consent or when you direct us to do so
• Service providers and business partners who help us operate our website, process payments, deliver orders, or provide marketing and analytics support
• Legal obligations, such as responding to subpoenas, court orders, or regulatory requirements
• Protection of rights, including enforcing our terms or safeguarding our business, property, or customers
• Business transfers, such as mergers, acquisitions, or asset sales
• As otherwise permitted or required by law

We do not sell your personal information.

4. Data Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Third-Party Links

Our website may contain links to third-party websites or services not operated by us. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

6. Children’s Privacy

Our services are not directed to individuals under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe your child has provided information to us, please contact us so we can take appropriate action.

7. Your Choices

You may opt out of receiving promotional emails by following the “unsubscribe” instructions included in our emails.

Please note: even if you opt out of marketing messages, we may still send important service-related communications (e.g., order confirmations, reservation updates).

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.